Shipping

Shipping

**Christmas Delivery Info: To ensure your order reaches you before Christmas (the Couriers need a wee rest too!) we highly recommend ordering before the 19th of December. For all International orders using DHL express we suggest ordering before the 17th. We will continue to fulfil orders up until the 24th of December and then again from the 27th, however we can not guarantee delivery in the normal time frames due to the holiday season. **

Our aim is to provide customers a fast and reliable delivery service.

Once we receive your order it will be processed by our distribution team.

This process can take up to 24 hours and operates Mon-Fri (Public holidays excluded).

Once your order has been processed and is ready to be sent, you will receive a tracking number via email.

Please ensure you double check your address before confirming in the checkout as addresses can not be changed after this.

Orders made to New Zealand addresses are shipped via Courier Post

South Island target time (after dispatch) - Overnight Monday-Friday

North Island target time (after dispatch) - 2-4 working days

Rural deliveries may take longer.

A signature is required by default. Please manage your order and any changes via the tracking that is sent in your tracking email.

Orders received after 2pm will be processed the following morning.

Whilst every effort is made to ensure your order reaches you in a timely manner, we are unable to accept any liability for delayed delivery caused by any third party.

If you’re concerned about the whereabouts of your parcel, please first contact Courier Post or DHL if overseas. (NZ Post if Rural) quoting your ticket number from your tracking.

 Returns and Refunds

Refunds and returns are able to be applied for damaged or faulty items only. Please read our Refund and Return policy located at the bottom of our website or click here

 

Shipping Costs

New Zealand

Flat rate $6.50 shipping applies, Free shipping for orders over $150. 

Up to 24 hours to process (dispatch)

Tracked

 

Australia

DHL Express Flat rate $14 shipping applies on all orders

Up to 24 hours to process (dispatch), around 1-3 working days to deliver.

Tracked 

To order from the Australian website (if living in Australia) for cheaper shipping options visit

www.jeuneora.com.au

International Orders

For all international orders outside NZ (Including Australia) we are now using DHL Express (Where available)

Up to 24 hours to process (dispatch), around 1-3 working days to deliver depending on country.

Tracked 

Shipping will be auto-calculated at checkout based on individual country.

For U.K and EU orders you can now visit www.greengroupcollective.co.uk who are the official U.K stockists of Jeuneora and offer competitive shipping.

 

Are there any additional charges for international orders?

International orders may attract local Customs taxes or duties on arrival to your country. These taxes/duties are required to be paid by the purchaser and are not the responsibility of Jeuneora. No refunds will be issued for orders where tax/duties remain unpaid by the purchaser. Please check with your local Customs agency regarding the tax/duty likely to be charged prior to ordering.

Please ensure someone will be available to receive or collect your order if your receive a card to collect/call. We cannot resend free of charge outside NZ if your order gets returned to us. Signature is required by default.