Free shipping in NZ for orders over $150

Frequently Asked Questions

Have a read through this section of our most commonly asked questions. If You still can't find what you are looking for, send us an email and we will do our best to help.

Q. Can I take your supplements if I am pregnant or breastfeeding?

A. Although there is qualitative evidence to suggest that collagen supplements can be useful during these times, we cannot guarantee the safety of our supplements for pregnant women.

If you wish to try marine collagen whilst breastfeeding, we suggest speaking to a GP or naturopath, and providing they have no concerns, this should be fine. We would, however, recommend using Renew+ at half the dose. Once again, we suggest consulting with a medical professional or naturopath before commencing any natural supplement or nutraceutical regime such as the Jeuneora range.

Q. What is the difference between Jeuneora Renew+ and the New Naked Collagen?

A. Naked collagen is a tasteless, flavourless, unsweetened 100% French marine collagen peptide which can be put into any kind of liquid, hot or cold. It can also be added to soups and baking. Naked does not contain any of the other ingredients that are in Renew+, so perfect for those who only want a marine collagen supplement and do not need/want the detox or vitamin C. Each serving contains 3000mg (3g) of collagen.

Q. What is the difference between Jeuneora  Renew+ and the Hair, Skin and Nail Capsules?

A. Jeuneora Renew+ is our premium product and contains 6000mg of marine collagen peptide plus elastin, as well as Volcanic Detox (zeolite). Additionally it contains 1000mg of vitamin C, bromelain (pineapple extract), stevia, and has a pleasant pineapple flavour. We recommend 1 scoop a day.

Jeuneora HAIR SKIN NAILS capsules contain a lower dose of marine collagen (450mg per capsule) but also contain keratin which is specifically for targeting nail and hair strength. We recommend 2-4 capsules a day, with or without food. 

For more detailed information on all of our products, how they differ, and what the benefits are, check out this link from our blog post about this HERE

Q. What is the difference between Jeuneora (formally ORA Pure) Renew+ and AquaGlow?

A. AquaGlow contains less French marine collagen peptide and vitamin C than Renew+ and it does not contain zeolite, so it is a perfect booster between Renew+ or if you have been taking collagen for a while. When mixed well with water is dissolves into a clear liquid. It can also be used alongside the Hair, Skin and Nails capsules. We do not recommend having it on the same day as Renew+ as this would be a very large dose of marine collagen in one day!

Q. Can I take the Renew+ or AquaGlow and the Hair, Skin Nails Capsules together? 

A. Yes you can! We suggest that you start with a half the normal dose of capsules (ie, two caps instead of four or one instead of two if taking two daily) to make sure that your body is happy with that, then you can up the dose from there. Alternatively, once you have been taking Renew+  for a few weeks, you can take the capsules and Renew+ on alternate days. AquaGlow and the capsules work well together also. 

Q. What is different about the new improved formula Renew+ ? (Released in Oct 2017) 

A. We are now using an extremely high-end French marine collagen from Northern France that has been clinically studied to help support and improve the overall appearance of skin. It contains sustainable and traceable marine collagen and elastin peptides, and is formulated in the same ratio as found naturally in skin.

We have also added extra bromelain (pineapple extract) - a natural digestive enzyme for optimal absorption into the body.

We have slightly reduced the amount of stevia (natural sweetener) in alignment with feedback from our customers.

Q. Can men use your products?

A. Absolutely! We have lots of male customers who are regular users of the Jeuneora range!

Q. Are your products vegan?

A. Our Volcanic Detox (Currently not available) is 100% vegan and sourced from volcanic rock mineral.

No collagen product is vegan, as there is no such thing as vegan collagen. All collagen comes from animal by-product; Jeuneora uses only fish skin type 1 collagen peptide with elastin in our Renew+ and Capsules, and marine collagen peptide in our AquaGlow. As well as being better absorbed by the majority of people, it is also suitable for pescatarians.

You can read more about this here:

Q. Do your products contain gluten or dairy?

A. No, our Renew+, AquaGlow and Hair, Skin, Nails Capsules do not contain gluten, dairy, nor any binders or fillers.

Q. How long do I need to take Renew+ , AquaGlow, or the Hair, Skin, Nails Capsules before I start to notice the benefits?

A. Results and time will vary from person to person, however many of our customers report increased energy within several days. Hair and nails should start to become noticeably healthier and stronger within 3-12 weeks of taking our products on a daily basis. Skin should start to show improvement around the same time.

Q. Do your products help with acne

A. Clinical research on marine collagen (oral) supplementation has largely focused on the improvement of skin smoothness, reduction of fine lines and wrinkles, and hydration. There have been statistically significant clinical studies conducted regarding these areas. Causes of acne can vary from person to person and whilst there has been some excellent feedback regarding acne improvement, we caution that there is still more research to be conducted in this area. Collagen supplementation has been found to be helpful for gut health, which can often be the underlying cause of skin issues in some individuals.  

Q. Do you offer refunds?

A. We offer refunds for damaged or faulty goods only. Please see our Refunds and Returns Policy HERE

Q. Is your marine collagen type 1, 2 or 3?

A. We use only type 1 collagen in our Renew+ , AquaGlow and Hair, Skin, Nails Capsules for optimal delivery and absorption.

Q. Where is my order?

A. Once we receive your order (providing it is in stock) it will be processed by our distribution team. This process can take up to 24 hours and operates Mon-Fri (Public holidays excluded).

Once your order has been processed and is ready to be sent, you will receive a tracking number via the email address you supplied at the time of making the order. Please see Shipping Info page for estimated shipping times to your area.

Q. Can I take Renew+ and Volcanic Detox (currently not in stock) together?

A. Although the consumption of these two supplements together is not harmful, we do not recommend taking both in the same drink. This is due to the texture of the Volcanic Detox powder which contains Activated Zeolite which is also an ingredient in Renew+  and could make your drink too gritty. Some people also find that they can experience constipation if they consume too much Volcanic Detox, especially if water consumption isn't high.

If you require an extra dose of Volcanic Detox we suggest taking half the normal amount at the opposite end of the day to when you would normally consume Renew+

Q. Are your supplements safe for children?

A. There are no known harmful effects for children wanting to take marine collagen or Volcanic Detox, however please check with your G.P or pediatrician as to whether these products are suitable for each individual before purchasing. Some adolescents experience excellent results with our marine collagen with regards to skin problems, mental clarity and sleep improvement.

Q. When is the best time to take Jeuneora supplements?

A. You can take our supplements at any time of the day, with or without food.

When you sleep your body does most of its restoring and repairing, so if you enjoy taking them in the evening, you may find this to be helpful, however, many people prefer to mix it in with a smoothie and take it during the day. The benefits to doing this are that marine collagen is full of protein, so it helps to keep you full for longer. Additionally, because it helps to regulate stress hormones, it can be an excellent supplement to take before you start your day at work or school.

** PRE-ORDER INFO ** If you have purchased a product that is on pre-order (This will be clearly marked) this means the item is currently not in stock. Please make sure you are aware of this as refunds can not be processed for reasons outside our refund policy. Once we receive our stock it will be processed by our logistics team and dispatched. Please allow extra time for this when placing a pre-order. Shipping times are an estimate given by our courier provider, and do not include dispatch processing times.
Pre-Order dispatch times are an estimate and not an exact date. ** 

Q. Why the new name?

A. Late last year, in the midst of our plan to launch our products online in Australia - making it easier for our customers to purchase their favourite products, we came up against some trademark obstacles.

After thorough investigation we have made a bold decision to change our name.

Coming up with a name that both represented our company, and that we were happy to go global with was certainly a challenge. We obviously loved the name ORA Pure.

However, after much deliberation, we have decided to combine two words that represent our products:

Jeune - which in French means 'youth'.
We felt this was also appropriate due to the fact we source the majority of our collagen from France. (read more about our collagen here )

Ora - Which in Maori means 'health, vitality and wellbeing'; which perfectly represents our holistic approach when creating the highest quality nutraceuticals.