Refund and Returns Policy
Although every measure is taken to ensure your product reaches you in a satisfactory condition, sometimes things can be damaged in transit.
We are happy to offer refunds for damaged or faulty items.
If you receive your item and it is damaged, or you find it is somehow faulty, please email us at sales@jeuneora.co.nz with your details, photographs, and the batch number.
Once we receive your faulty item we will replace or refund it. Refunds will be subject to a transaction fee of 5% which covers the fees incurred with our payment gateway provider.
If you have received the wrong order please let us know as soon as it arrives and we will replace it.
In these circumstances, we will refund your shipping to cover the cost of you sending your product back, or we can arrange to have it collected by a courier.
Cancellations
Once your order has been received by our dispatch team we are not able to cancel or refund your order.
For consumer safety, we do not offer returns or refunds on our products outside the above circumstances.
If you have purchased using Afterpay, Laybuy, or Oxipay please be aware that changes or cancellations cannot be made to your order once confirmed.
Shipping Policy
Please ensure that you have correctly entered your name and address at the time of purchase. We are unable to change the address once your item has been fulfilled.
Jeuneora cannot take responsibility for any missing items that have been incorrectly addressed by the customer.
If your order has not arrived within 5 working days in NZ (not including stat holidays) please phone your local CourierPost and quote the number on your tracking email. If they are unable to locate it please email us at sales@orapure.co.nz
International orders may attract local Customs taxes or duties on arrival to your country. These taxes/duties are required to be paid by the purchaser and are not the responsibility of Jeuneora. No refunds will be issued for orders where tax/duties remain unpaid by the purchaser. Please check with your local Customs agency regarding the tax/duty likely to be charged prior to ordering.
Please ensure someone will be available to sign for your order, or collect if you receive a card-to-call/collect. We cannot resend free of charge outside NZ if your order gets returned to us.
Disclaimer
The material provided on this website is for information purposes only. It is not intended to replace medical advice or be a treatment for any medical condition. We highly recommend consulting a health professional if you have any concerns about your health, are starting any health or nutritional related treatment, or for any questions you may have regarding your own medical condition.
Information and statements regarding Jeuneora supplements have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease.
Information and related materials on this site are subject to change without notice. Whilst all reasonable steps have been taken to ensure the accuracy of information provided within this website, Jeuneora makes no warranties or representations as to its accuracy, completeness or frequency that it is updated.
Although the Jeuneora website may include links providing direct access to other Internet resources, including external web sites, Jeuneora is not responsible for the accuracy or content of information contained in these sites.
