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JEUNEORA COLLECTIVE TERMS & CONDITIONS
Jeuneora Collective is a customer loyalty programme (“Collective”) managed and conducted by Jeuneora Limited (“Jeuneora”, “we”, “us” or “our”) for the benefits of its customers (“customer”, “Member” or “you”). Opting in to the Collective is automatic upon the creation of a customer account on the Jeuneora online store.
Participation and Membership
Participation in the Collective is open to customers worldwide. You must be at least the age of majority in your state or country of residence to opt in to the Collective. If you are under the age of majority, you must have permission from a parent/guardian to opt in to the Collective who must read and consent to these Terms and Conditions. If you do not agreed to be bound by these Terms and Conditions, please do not participate in the Collective, or contact firstname.lastname@example.org to opt out.
Calculation of Jeuneora Collective Points
Spending in our online store will earn you points provided you use the email associated with your Jeuneora Collective Account.
Jeuneora Collective spend:
- Directly relates to the final amount you pay at checkout,
- Is calculated after discounts, shipping and tax have been applied,
- Includes the purchase of gift cards, but not the redemption,
- Doesn’t include returns, reimbursements or refunds.
In the Blush Tier you’ll earn 3 points per $1 spent, in Gold you’ll earn 4 points per $1 spent, in Diamond Tier you’ll earn 5 points per $1 spent.
Collective points expire 12 months to the day after you earn them. Your current balance is calculated in real time. Your points may go up or down on a daily basis depending what points you have earned that day, or what points expire. Jeuneora reserves the right to change points if we believe someone is unfairly accumulating points outside of the rules set out in this document. Points are not redeemable for cash or monetary value. It’s not possible to earn points outside of Jeuneora’s online store (e.g at stockists).
Jeuneora Collective Tiers
You will achieve Collective Tiers by spending in our online store, or by completing certain point-earning actions.
Blush - You need 0 -1999 points to qualify
Gold - You need 2000 - 4499 points to qualify
Diamond You need 4500+ points to qualify
You will move to the next Tier once you’ve reached the required number of points. You’ll then enjoy the benefits of that Tier for the next 12 months. You cannot drop down a Tier within those 12 months, but you can move up another Tier which you will enjoy for the next 12 months. Your Tier eligibility will be reviewed on the 12 month anniversary of you joining that Tier. If you have the required points, you will continue to enjoy that Tier for the next 12 months, if you don’t have enough, you’ll drop down a Tier.
If a Collective Tier has been achieved by you in connection with a breach of these Terms and Conditions or otherwise incorrectly allocated to you, including as a result of an error on the part of Jeuneora, we reserve the right to adjust your Collective Tier to the extent necessary to address the breach or error. If you obtain a refund or reimbursement for goods purchased from Jeuneora, an adjustment is also made to the Collective account in the amount of the refund granted.
Transfers and customer files
Collective points are non-transferrable: any transactions by another customer on Jeuneora’s online store cannot be transferred to a different customer for someone else to obtain Collective points.
There can only be one customer for each Collective Membership. Transactions or points earned from multiple customer files (i.e purchases made under multiple email addresses for one customer) cannot be joined into one Collective amount. As a customer and Member of the Collective, it’s your responsibility to ensure that we have only one client file for you. If you suspect that you may have more than one client file, please contact: email@example.com.
Collective points cannot be sold, transferred, assigned or otherwise dealt with except in accordance with these terms and conditions. Collective points have no cash or monetary value and cannot be taken or redeemed as cash, unless stated as part of the Collective.
Rewards and benefits are non-transferable.
Any rewards, gifts, benefits or offers communicated as part of the Jeuneora Collective may include specific offer terms and conditions, including expiry dates. Unless stated otherwise, rewards and benefits can only be redeemed by making a purchase over $50 in the Jeuneora store.
Jeuneora will communicate to Collective Members when a Member-Only Benefit is available to be redeemed. These will happen at a time determined by Jeuneora. Member-Only Benefits could be a gift with purchase, exclusive content, vouchers, bonus points or other promotions. Member-Only Benefits are available to all Members of the Collective irregardless of Tier. Member-Only Benefits will be available for one month or until all stock is allocated.
Jeuneora will communicate to Collective Members when a J-Drop is available to be redeemed. These will happen at a time determined by Jeuneora. J-Drops happen four times a year and the items in the J-Drop will differ each time. J-Drops could contain Jeuneora product samples, Jeuneora merchandise gifts from other brands. J-Drops are only available for Gold and Diamond Members. J-Drops will be available for one month or until all stock is allocated.
Diamond Welcome Gift
When a Member reaches 4500+ points they will unlock the Diamond Welcome Gift Benefit and be notified by email. The welcome gift will be available to be redeemed for 6 months. Your Diamond Welcome Gift is a one-off gift available to you when you reach the Diamond Tier for the first time during the course of your Jeuneora Collective Membership. Jeuneora reserves the right to change the Diamond Welcome gift at any time.
Exclusive Insider Access
Diamond Members will have access to the Exclusive Insider Access benefit which will include things like first access to new products or exclusive deals. Insider access will be supplied via email.
Change of details
You should advise Jeuneora of any change to your details by logging into your account and managing your details, or by contacting firstname.lastname@example.org. Jeuneora is not responsible for any failure to notify us of your change of details which may result in you not obtaining the benefit of Collective communications and rewards or benefits or the loss or downgrade of a Collective Tier status.
Suspension, Modification and/or Termination
Jeuneora reserves the right, at our sole discretion, to disqualify any individual we finds, to be tampering with the entry process or the operation of the Collective
Jeuneora may immediately suspend or terminate your participation in the Jeuneora Collective Program if you: (a) have breached these Terms and Conditions; (b) have engaged, or may engage, in fraudulent conduct, or conduct that is suspected to be fraudulent, in relation to Jeuneora Limited, the Jeuneora Collective programme or your customer file; (c) have engaged in inappropriate conduct that undermines the reputation or legitimate interests of Jeuneora; (d) have supplied or are attempting to supply false or misleading information; (e) are selling, assigning, transferring, acquiring, or offering to sell, assign, transfer or acquire any Jeuneora Collective awards, gifts, offers or benefits other than in accordance with these Terms and Conditions; (f) act in a hostile, abusive or aggressive manner towards any Jeuneora staff or any other Customers online; or (g) become bankrupt.
Where your right to participate in the Jeuneora Collective is suspended or terminated, any benefits, rewards and rights and Jeuneora Collective Tier Status you may have at that time under the Jeuneora Collective shall thereby suspend or terminate (as the case may be).
We reserve the right under our sole discretion to modify, suspend or cancel the Collective without notice for any conduct that we believe is in violation of acceptable usage of our Loyalty Programme.
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